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ACT, Inc. Lead Salesforce Administrator in Iowa City, Iowa

Overview

In 1959 ACT disrupted the assessment industry. Now we’re doing it again as we become a Learning, Measurement, and Navigation company.

We're connecting our world-renowned assessment services to cutting-edge learning and navigation solutions. More than ever before, ACT is fulfilling its mission of helping people achieve education and workplace success.

Pushing the boundaries begins with team members who turn technology and data into holistic, actionable information.

When you explore new ideas and create innovative solutions, the results are exciting for team members and empowering for learners. Won’t you join us?

Responsibilities

The Lead Salesforce Administrator provides delivery leadership and direction for the Salesforce team and is responsible for the overall management of the strategy, governance, continual improvement and roadmap for the Salesforce platform.

ESSENTIAL JOB RESPONSIBILITIES

Typical work-related activities include:

  • Develop, manage, and update product roadmap by working closely with Enterprise Architecture, senior leaders, product managers/owners, and other stakeholders to understand business needs and priorities

  • Communicate with end uses, stakeholders, and leadership in the form of requirements gathering meetings, demos, trainings, release notes, and status updates

  • Manage ongoing support requests and administrative needs of users, including approval and prioritization process

  • Communicate needs of the business stakeholders directly to Salesforce administrators and/or scrum team members to ensure understanding of business priorities and requirements

  • Assist with ongoing system administration including security, profiles, configuration, workflow rules, custom objects, custom fields, etc.

  • Create and maintain documentation on processes, policies, application configuration, system documentation and user support materials

  • Prepare users by conducting training, providing information, and resolving problems

  • Lead Salesforce Center of Excellence

  • Lead analysis and reporting on department metrics by identifying measurements and strategies for evaluating success

  • Lead, support, size, and inform continual improvement efforts to regularly, systematically, and incrementally enhance the business value delivered by the Salesforce platform

  • Manage Salesforce related vendors and contracts

  • Monitor performance and troubleshoot issues

Qualifications

Education:

  • Bachelor’s degree in a related area required, preferably in business administration, information systems, computer science or other technology area of study

  • Or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired

Experience:

  • Minimum of seven years of progressively responsible experience that includes Salesforce experience delivering enterprise solutions

  • Salesforce Administrator Certification required; Salesforce Advanced Administrator Certification preferred

  • Experience leading at least one of the following: Lightning, Service Cloud, Sales Cloud, Marketing Cloud and Community Cloud required; experience with APEX development preferred

  • Previous experience and demonstrated success leading, managing and building teams required

  • Experience delivering solutions to real customer problems, preferably with an emphasis on sales, customer service, and/or marketing issues

  • Experience evaluating new Salesforce apps and developing plans for implementation

  • Strong requirements gathering skills and creation of user stories

  • Previous experience working in a SCRUM or agile environment preferred

Knowledge, Skills and Abilities:

  • Strong technical understanding of Salesforce capabilities including integrations with various systems

  • Organized and capable of leading and prioritizing multiple complex projects on tight deadlines without compromising quality, and comfortable working with dynamically evolving requirements

  • Ability to communicate and collaborate with others across the organization and with vendors; ability to listen, articulate positions and influence beyond direct areas of ownership

  • Can quickly find common ground and solve problems for the good of all and is a team player

  • Proven ability to build high performing cross-functional teams and motivate others, instill accountability, and achieve results in a rapidly changing environment

  • A positive, enthusiastic attitude and ambition to tackle challenging issues

  • Strong business orientation and understanding of business process, logic, and data to solve complex problems

  • Ability to exercise discretion and independent judgment in making decisions

  • Ability to coach and develop team members and prioritize work

  • Ability to keep current with system advances, technologies, and best practices

Job ID2019-1493

of Openings1

CategoryBusiness Analysis

TravelUp to 25% Travel

ACT is an Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled.

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