ACT, Inc. Lead Salesforce Administrator in Iowa City, Iowa
In 1959 ACT disrupted the assessment industry. Now we’re doing it again as we become a Learning, Measurement, and Navigation company.
We're connecting our world-renowned assessment services to cutting-edge learning and navigation solutions. More than ever before, ACT is fulfilling its mission of helping people achieve education and workplace success.
Pushing the boundaries begins with team members who turn technology and data into holistic, actionable information.
When you explore new ideas and create innovative solutions, the results are exciting for team members and empowering for learners. Won’t you join us?
The Lead Salesforce Administrator provides delivery leadership and direction for the Salesforce team and is responsible for the overall management of the strategy, governance, continual improvement and roadmap for the Salesforce platform.
ESSENTIAL JOB RESPONSIBILITIES
Typical work-related activities include:
Develop, manage, and update product roadmap by working closely with Enterprise Architecture, senior leaders, product managers/owners, and other stakeholders to understand business needs and priorities
Communicate with end uses, stakeholders, and leadership in the form of requirements gathering meetings, demos, trainings, release notes, and status updates
Manage ongoing support requests and administrative needs of users, including approval and prioritization process
Communicate needs of the business stakeholders directly to Salesforce administrators and/or scrum team members to ensure understanding of business priorities and requirements
Assist with ongoing system administration including security, profiles, configuration, workflow rules, custom objects, custom fields, etc.
Create and maintain documentation on processes, policies, application configuration, system documentation and user support materials
Prepare users by conducting training, providing information, and resolving problems
Lead Salesforce Center of Excellence
Lead analysis and reporting on department metrics by identifying measurements and strategies for evaluating success
Lead, support, size, and inform continual improvement efforts to regularly, systematically, and incrementally enhance the business value delivered by the Salesforce platform
Manage Salesforce related vendors and contracts
Monitor performance and troubleshoot issues
Bachelor’s degree in a related area required, preferably in business administration, information systems, computer science or other technology area of study
Or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired
Minimum of seven years of progressively responsible experience that includes Salesforce experience delivering enterprise solutions
Salesforce Administrator Certification required; Salesforce Advanced Administrator Certification preferred
Experience leading at least one of the following: Lightning, Service Cloud, Sales Cloud, Marketing Cloud and Community Cloud required; experience with APEX development preferred
Previous experience and demonstrated success leading, managing and building teams required
Experience delivering solutions to real customer problems, preferably with an emphasis on sales, customer service, and/or marketing issues
Experience evaluating new Salesforce apps and developing plans for implementation
Strong requirements gathering skills and creation of user stories
Previous experience working in a SCRUM or agile environment preferred
Knowledge, Skills and Abilities:
Strong technical understanding of Salesforce capabilities including integrations with various systems
Organized and capable of leading and prioritizing multiple complex projects on tight deadlines without compromising quality, and comfortable working with dynamically evolving requirements
Ability to communicate and collaborate with others across the organization and with vendors; ability to listen, articulate positions and influence beyond direct areas of ownership
Can quickly find common ground and solve problems for the good of all and is a team player
Proven ability to build high performing cross-functional teams and motivate others, instill accountability, and achieve results in a rapidly changing environment
A positive, enthusiastic attitude and ambition to tackle challenging issues
Strong business orientation and understanding of business process, logic, and data to solve complex problems
Ability to exercise discretion and independent judgment in making decisions
Ability to coach and develop team members and prioritize work
Ability to keep current with system advances, technologies, and best practices
TravelUp to 25% Travel
ACT is an Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled.