ACT, Inc. Program Manager II, Product Operations Management Contracts in Iowa City, Iowa
ACT is a nonprofit organization helping people achieve educational and workplace success. Our programs are designed to boost lifelong learning in schools and workplaces around the world. Whether it's guiding students along their learning paths, enabling companies to develop their workforce, fostering parent, teacher, and counselor understanding of student progress, guiding job seekers toward career success, or informing policymakers about education and workforce issues. ACT is passionate about making a difference in all we do.
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The Program Manager II will oversee and manage the production delivery and fulfillment services needed for the administration of ACT products to ensure a successful end-to-end client experience.
ESSENTIAL JOB RESPONSIBILITIES
Typical work-related activities include:
Establish, implement and maintain operational product roadmaps that align with product, service and IT roadmaps.
Establish and maintain a standard menu of services for product.
Serve as a lead and/or resource to resolve complex delivery issues and work with collaborative organizational teams to achieve strategic goals and objectives.
Collaborate with area subject matter experts, across supply chain operations, to determine if non-standard operational requests may be fulfilled.
Lead continuous improvement efforts with various departments including product incident input.
Review content and approve product solution that is contained in all contract documents and requests for approval.
Identify and lead continuous improvement activities related to systems, processes and/or procedures.
Bachelor’s degree required, preferably in business
Or an equivalent combination of education and project or program management experience from which comparable knowledge and abilities can be acquired
A minimum of 3 years of related experience in progressively responsible roles leading implementation, and/or fulfillment delivery services required
Project management experience required
Experience with technology and systems, such as Microsoft Office Suite, Salesforce.com, MS Project Schedule and assessment delivery systems
Large-scale paper and online assessment delivery experience preferred
Agile experience preferred
Knowledge, Skills and Abilities:
Demonstrated strong prioritization and organization skills, including analytical problem solving
Demonstrated customer service oriented focus
Excellent communication skills, including presentation skills
Ability to exercise discretion and independent judgment in making decisions
Good project management skills
Strong collaborative and facilitative skills and ability to work with a variety of stakeholders
Highly self-motivated and proven ability to take initiative
Ability to work both independently and as part of a team
Ability to work in a fast-paced environment with changing priorities and manage to deadlines
TravelUp to 25% Travel
ACT is an Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled.