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ACT, Inc. Program Manager II, Product Operations Management Contracts in Iowa City, Iowa

Overview

ACT is a nonprofit organization helping people achieve educational and workplace success. Our programs are designed to boost lifelong learning in schools and workplaces around the world. Whether it's guiding students along their learning paths, enabling companies to develop their workforce, fostering parent, teacher, and counselor understanding of student progress, guiding job seekers toward career success, or informing policymakers about education and workforce issues. ACT is passionate about making a difference in all we do.

Learn more about working at ACT at

Responsibilities

The Program Manager II will oversee and manage the production delivery and fulfillment services needed for the administration of ACT products to ensure a successful end-to-end client experience.

ESSENTIAL JOB RESPONSIBILITIES

Typical work-related activities include:

  • Establish, implement and maintain operational product roadmaps that align with product, service and IT roadmaps.

  • Establish and maintain a standard menu of services for product.

  • Serve as a lead and/or resource to resolve complex delivery issues and work with collaborative organizational teams to achieve strategic goals and objectives.

  • Collaborate with area subject matter experts, across supply chain operations, to determine if non-standard operational requests may be fulfilled.

  • Lead continuous improvement efforts with various departments including product incident input.

  • Review content and approve product solution that is contained in all contract documents and requests for approval.

  • Identify and lead continuous improvement activities related to systems, processes and/or procedures.

Qualifications

Education:

  • Bachelor’s degree required, preferably in business

  • Or an equivalent combination of education and project or program management experience from which comparable knowledge and abilities can be acquired

Experience:

  • A minimum of 3 years of related experience in progressively responsible roles leading implementation, and/or fulfillment delivery services required

  • Project management experience required

  • Experience with technology and systems, such as Microsoft Office Suite, Salesforce.com, MS Project Schedule and assessment delivery systems

  • Large-scale paper and online assessment delivery experience preferred

  • Agile experience preferred

Knowledge, Skills and Abilities:

  • Demonstrated strong prioritization and organization skills, including analytical problem solving

  • Demonstrated customer service oriented focus

  • Excellent communication skills, including presentation skills

  • Ability to exercise discretion and independent judgment in making decisions

  • Good project management skills

  • Strong collaborative and facilitative skills and ability to work with a variety of stakeholders

  • Highly self-motivated and proven ability to take initiative

  • Ability to work both independently and as part of a team

  • Ability to work in a fast-paced environment with changing priorities and manage to deadlines

Job ID2019-1446

of Openings1

CategoryProduct Delivery

TravelUp to 25% Travel

ACT is an Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled.

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